Shipping Policy

Shipping Policy

At Arufood, we aim to deliver your orders quickly, safely, and efficiently.

1. Order Processing

  • All orders are processed within 24–48 hours after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeline

  • Estimated delivery time:
    • Mumbai & nearby areas: 1–3 working days
    • Other locations: 3–7 working days
  • Delivery timelines may vary due to location, product availability, or external factors.

3. Shipping Charges

  • Shipping charges are calculated based on:
    • Delivery location
    • Order weight and size
  • We may offer free shipping on orders above a certain value (if applicable).

4. Order Tracking

  • Once your order is shipped, tracking details will be shared via:
    • SMS
    • Email
  • You can track your order in real-time.

5. Delivery Attempts

  • Our delivery partners will attempt delivery 2–3 times.
  • If unsuccessful, the order may be returned to us.

6. Delays & Exceptions

  • Delivery may be delayed due to:
    • Weather conditions
    • Traffic issues
    • Public holidays
    • Unexpected operational delays
  • In such cases, we will inform you promptly.

7. Damaged or Missing Items

  • If you receive a damaged package:
    • Do not accept it or take clear photos before opening.
    • Report the issue within 24 hours.

8. Incorrect Address

  • Customers must provide accurate address details.
  • Arufood is not responsible for delays or losses due to incorrect addresses.

9. Service Availability

  • Currently, shipping services are available across selected locations in India.
  • We may expand delivery areas in the future.

10. Contact for Shipping Queries

For any shipping-related queries, contact us: